PRIVACY POLICY

Last updated: 05/01/2026

Elemental Flowers Ltd
Company Number: 16939205
Website: elementalflowers.co.uk

Elemental Flowers Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share personal information when you visit or interact with our website, which is built using Squarespace.

What We Collect

We may collect:

  • Contact information (name, email address, phone number)

  • Order information (billing and delivery address, order details)

  • Payment information (processed securely by third-party payment providers)

  • Website usage data (IP address, browser type, pages visited, cookies)

How We Use Your Information

We use your information to:

  • Fulfil orders and provide services

  • Respond to enquiries

  • Communicate about orders or requests

  • Improve our website and customer experience

  • Meet legal and accounting obligations

Marketing communications are sent only where you have consented or where otherwise lawful.

Cookies, Analytics & Advertising

Cookies

We use cookies and similar technologies to enable website functionality, analyse traffic, and support marketing activity. You can manage or disable cookies through your browser settings.

Google Analytics

We use Google Analytics (including Google Analytics 4) to understand how visitors use our website. This helps us improve performance and user experience. Google may collect information such as your IP address and browsing behaviour.

You can opt out of Google Analytics tracking via your browser settings or Google’s opt-out tools.

Behavioural Advertising

We may use your Personal Information to show you advertising that is relevant to your interests. This may involve sharing limited data through cookies or similar technologies with advertising partners.

Google Ads

We use Google Ads to promote our services and measure advertising effectiveness. Google and its partners may use cookies or similar technologies to show ads based on your visits to our website and other websites.

You can manage or opt out of personalised advertising through Google’s Ad Settings.

Meta Ads (Facebook & Instagram)

We use Meta advertising tools, such as the Meta Pixel, to measure performance and deliver relevant advertising on Facebook and Instagram. Information about your interaction with our website may be shared with Meta for this purpose.

You can manage advertising preferences through your Facebook or Instagram account settings.

Sharing Your Information

We only share your personal data where necessary, including with:

  • Squarespace (website hosting and infrastructure)

  • Payment processors

  • Delivery partners

  • Analytics and advertising providers (such as Google and Meta)

We never sell your personal information.

International Data Transfers

Some service providers may process data outside the UK or EEA. Where this occurs, we rely on appropriate safeguards in accordance with UK GDPR.

Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

To exercise your rights, contact us using the details below.

Contact

Elemental Flowers Ltd
United Kingdom
Email: info@elementalflowers.co.uk

You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) if you have concerns about how your data is handled.